Responsibilities (What you’ll do): 

The Product Manager has overall responsibility for the performance and commercial delivery of the communications solution, including: 

Product Strategy 

• Understand and internalise the business-defined commercial outcomes for the communications solution, translating these into a clear and prioritised product roadmap. 

• Conduct ongoing client engagement and market analysis to surface insights that inform roadmap decisions and keep the engine competitively relevant. 

• Own the full product lifecycle of the communications engine, from initial discovery and design through delivery, launch, and continuous improvement. 

Product Ownership  

• Own the roadmap for the communications solution, prioritising work that delivers against business-defined commercial targets.  

• Lead discovery to understand how clients manage their communications workflows and what they need from the solution to effectively serve their end customers across mortgage, loan, and savings product lines.  

• Define requirements and maintain a well-groomed backlog that keeps delivery teams focused on the highest-value work. 

• Track and report on progress against commercial outcomes, escalating risks and blockers early.  

Product Development & Delivery  

• Lead the redesign of the communications solution, working with engineering and design to define the right solution within the broader platform architecture. 

• Drive implementation end-to-end, ensuring the comms solution integrates cleanly across product lines. 

• Define success metrics and iterate based on data, client feedback, and business priorities. 

• Prioritise a product roadmap that supports growth objectives and delivers value. 

• Drive a data-driven approach to product development and prioritisation, using metrics to guide decisions and validate product-market fit. 

P&L Ownership 

• Proudly and confidently own commercial outcomes and translating business targets into product priorities. 

• Build and manage the P&L each product proposition. 

• Adhere to agreed revenue and cost positions, tracking actuals against forecasts and manage activity to ensure deliver against forecasts. 

Stakeholder & Client Engagement  

• Engage with clients (banks and building societies) to understand how they need to manage and control communications to their end customers, and ensure the solution genuinely solves that problem. 

• Collaborate with compliance and legal to ensure the comms solution meets FCA and broader regulatory standards. 

• Represent the communications solution internally, keeping senior stakeholders informed and aligned.  

• Build cross-functional relationships with sales, marketing, engineering, and customer management to align on product goals and strategies. 

• Create and execute a stakeholder management and communication plan. 

Team Leadership 

• Lead the communications product, providing clear direction to BAs, engineers, and other team members. 

• Own the product management ways of working, ensuring effective outcomes are delivered, and there is continued retrospection. 

• Take accountability for the team's output and performance against product goals. 

• Work with the Head of Product to grow and shape the squad as the solution scales. 

Market Centric Approach 

• Champion customer insights and feedback as a key driver in the product development process. 

• Regularly engage with clients to understand their needs, pain points, and usage patterns to refine and improve the product. 

• Work with Client Teams to ensure product enhancements align feedback and use cases. 

Governance 

• Define and track key product KPIs (e.g., engagement, retention, satisfaction), ensuring that the product team is aligned on goals. 

• Prepare and present product performance updates and roadmaps to senior leadership and other stakeholders. 

Skill and Competencies (What we’re looking for): 

Required 

• 3–7 years of product management experience in B2B SaaS or platform products. 

• Hands-on experience with Customer Communications Management (CCM) platforms: Quadient or equivalent. 

• Proven ability to deliver complex product initiatives in multi-stakeholder environments. 

• Financial services, financial sector and financial experience. 

• Experience with product development cycles, from discovery to delivery to iteration. 

• Excellent communicator with strong written, verbal and presentation skills; confident engaging with clients and senior stakeholders. 

• A passion for continuous learning and improvement.  

• Ability to adopt a continuous improvement mindset by challenging effectively and exploring new ideas. 

• Desire to proactively seek to establish a broader knowledge of industry and technology trends to foster innovation and growth. 

• Highly curious so solutions designed meet market needs & maximise revenue opportunity. 

• Ability to travel to industry events, prospects and customer locations, as required. 

Relationships 

The Product Manager, Communications reports into the Head of Product Management. 

They work closely with: 

External  

• Customer stakeholders 

• 3rd party suppliers 

• Industry experts 

Internal  

• ELT members 

• Delivery teams 

• Architecture teams  

• Operations